BOOKING RESERVATION & TERMS AND CONDITIONS

Below, please find the general conditions of VEREG Hotel- und Restaurantbetriebs GmbH for your events in Lower Austria,
which are a part of the order placed. Contrary conditions of organisers are invalid.

PRICE
The prices mentioned on the website are in EURO including VAT.

ARRIVAL & DEPARTURE
Our rooms are at your disposal from 2.00 p.m. Please vacate your room by 10.00 p.m. on your departure day.
Please let us know in time if you are planning to arrive later than 9.00 p.m.

CANCELLATION
Please let us know in time that you want to cancel your holiday.

We charge no cancellation fee if you cancel the order till 6.00 p.m. 2 days before your arrival.
If you cancel your order later, we must charge the full price of your order.

PAYMENT TERMS
The bill is issued on the previous evening before your departure till 8.00 p.m. or before your departure.
Payment by cash or debit card (EC card/Maestro/Amex/Diners/VISA).

THE BILL FOR A ROOM, FOOD AND DRINKS, HOTEL SERVICES
The bill for your room, food, drinks and hotel services (if they will be extra stated)
will be created according to real costs, plus any cancellation fees.

PETS
Your pets are welcome in our Romantik Hotel Goldener Stern.
If you bring your four-footed friend, we charge a cleaning fee € 12,00.
We ask for understanding that pets are not allowed to enter the wellness.

SMOKING
The Romantik Hotel Goldener Stern is a non-smoking hotel.
Therefore, we ask you not to smoke in the whole house, apart from the guest room (Gaststube) and outdoors.

DAMAGES
If a guest causes some damage, for whatever reasons, we ask for your understanding that we charge the replacement
or repair price for missing or damaged things (for example lamps in the hotel rooms).
Of course, you will receive a confirmation of your insurance.

WELLNESS TREATMENTS
If you cannot meet the date in our wellness, please let us know at least one day in advance.
Otherwise, we must charge 80 % of the treatment price.

BILLING
Invoices are payable within 10 days from date of invoice without any deduction.

BANK DETAILS
Bank Austria
BIC: BKAUATWW
IBAN: AT471200052853101501

PLACE OF JURISDICTION
Place of jurisdiction is in Krems.

 

Furthermore, the Austrian Hotel Contract Conditions apply for this hotel. All on this website written prices are without guarantee and can be changed at any time without stating any reasons.


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