Below, please find the general conditions of VEREG Hotel- und Restaurantbetriebs GmbH which are a part of the order placed. Contrary conditions of organisers are invalid.
The prices mentioned on the website are in EURO including VAT.
ARRIVAL & DEPARTURE
Our rooms are at your disposal from 2.00 p.m. Please vacate your room by 10.00 p.m. on your departure day.
Please let us know in time if you are planning to arrive later than 9.00 p.m.
Please let us know in time that you want to cancel your holiday. We charge no cancellation fee if you cancel the order till 6.00 p.m. on the previous day before your arrival. If you cancel your order later, we must charge the full price of your order.
On request, we can spoil you also in the evening with delicacies of your kitchen.
3-course menu € 26.00 per person and day
4-course menu € 34.00 per person and day
DISCOUNT FOR CHILDREN
Children up to 6 years sleep in the room with their parents for free.
7-14 years: 50% discount for the room with their parents.
A separate room with a connecting door: 30% discount.
The bill is issued on the previous evening before your departure till 8.00 p.m. or before your departure.
Payment by cash or debit card (EC card/Maestro/Amex/Diners/VISA).
THE BILL FOR A ROOM, FOOD AND DRINKS, HOTEL SERVICES
The bill for your room, food, drinks and hotel services (if they will be extra stated) will be created according to real costs,
plus any cancellation fees.
Your pets are welcome in our Romantik Hotel Goldener Stern.
If you bring your four-footed friend, we charge a cleaning fee € 12,00.
We ask for understanding that pets are not allowed to enter the wellness.
The Romantik Hotel Goldener Stern is a non-smoking hotel. Therefore,
we ask you not to smoke in the whole house, apart from the guest room (Gaststube) and outdoors.
For failing the compliance with smoking ban we charge € 50.00.
If a guest causes some damage, for whatever reasons, we ask for your understanding that we charge the replacement or repair price for missing or damaged things (for example lamps in the hotel rooms). Of course, you will receive a confirmation of your insurance.
If you cannot meet the date in our wellness, please let us know at least one day in advance.
Otherwise, we must charge 80 % of the treatment price.
MILES & MORE
With us you receive 500 award miles per night (maximum of 1,500 award miles per stay), which are collected by direct booking on our website, www.romantikhotels.com, or via telephone (bookings via third parties are excluded). With every Euro turnover in the hotel, restaurant, spa and / or for further services, we award another bonus mile (no bonus miles for external services).
Excluded from the mileage credits are group bookings, company rates, celebrations, and bookings via RomantikCard and Romantik Pass.
Invoices are payable within 10 days from date of invoice without any deduction.
PLACE OF JURISDICTION
Place of jurisdiction is in Krems.
Furthermore, the Austrian Hotel Contract Conditions apply for this hotel.
All on this website written prices are without guarantee and can be changed at any time without stating any reasons.